Order Cancellation

Once an order is placed it cannot be cancelled.

Exchange Policy

Returns are not allowed. However, we do offer exchanges for eligible items:

• The item must be unworn, unused, and in its original condition.
• It must be accompanied by the original tags and packaging.
• Exchanges must be requested within 7 days of receiving your order.

Exchange Requests

Email us at support@recens.co.in with your order number, reason for exchange, and preferred replacement item.

Our team will verify your request and provide instructions for returning the item to us. Once we receive and inspect the item, we will process the exchange.

Customized Items

Please note that customized items are non-exchangeable as they are made exclusively for you.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact us immediately via our Contact Us page.

We will arrange a replacement at no additional cost.